Updated: January 2026

bdokk's Privacy Policy

The security of your personal information is our top priority. This policy explains how we collect, use, and protect your information.

Last Updated: 1 January 2026

1. Introduction

bdokk is a trusted online gaming platform in Bangladesh. This privacy policy ("Policy") explains how bdokk ("we", "us", or "Platform") collects, processes, stores, and protects your personal information.

By using this website and any services provided by bdokk, you agree to the terms of this privacy policy. We ask that you read this policy in full before you begin using the service.

This policy applies only to users of the bdokk platform and does not apply to third-party websites or services.

2. What Information We Collect

2.1 Information You Provide Directly

Information you provide yourself during registration and account management:

  • Full name and date of birth
  • Email address
  • Mobile number
  • National ID or passport information (for identity verification)
  • Payment account information (bKash, Nagad, Rocket)
  • Password set by you

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Time and date of use
  • Navigation patterns on the platform
  • Cookie and session data

2.3 Transaction Information

Information collected in relation to financial transactions:

  • Deposit and withdrawal history
  • Payment methods used
  • Betting and gaming history
  • Bonus and promotion usage records

2.4 Communication Information

Information stored when you contact us:

  • Live chat conversations
  • Email correspondence
  • Support ticket details
  • Complaints and feedback

3. Purpose of Using Your Information

bdokk uses your personal information for the following legitimate purposes:

Account management and identity verification: To create and manage your account, ensure its security, and complete age verification and KYC (Know Your Customer) processes.
Financial transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain financial records.
Customer support: To resolve your questions and complaints, and to operate our 24/7 live chat service in Bengali.
Security and fraud prevention: To protect accounts, verify authorized logins, and detect suspicious activity.
Service improvement: To analyze user experience and improve the platform's performance and service quality.
Communication: To send important updates, security alerts, and notifications related to your account (with your consent).
Legal compliance: To meet the requirements of applicable laws, regulations, and regulatory bodies.

4. Information Sharing Policy

bdokk never sells, rents, or discloses your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

With selected trusted partners for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

To comply with court orders, valid requests from government authorities, or requirements under applicable law. We follow all applicable legal processes in such cases.

4.3 Security Protection

To detect and prevent fraud, money laundering, or other illegal activity. This is essential to protect the interests of all users of our platform.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new party is required to comply with the terms of this privacy policy.

Important: Without your explicit written consent, we will never share your personal information with third parties for marketing or advertising purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit bdokk. These files help remember your preferences and improve your browsing experience.

5.2 Types of Cookies We Use

  • Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
  • Performance cookies: To analyze platform usage and improve the experience.
  • Preference cookies: To save your language and display preferences.
  • Security cookies: For fraud prevention and account protection.

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use some features of the platform.

6. Data Security Measures

bdokk uses industry-standard security practices to protect your information. Our security framework includes:

SSL Encryption: All data transmissions are protected through encrypted connections.
Firewall Protection: Advanced firewall systems prevent unauthorized access.
Two-Factor Authentication: Two-step verification for added security.
Secure Servers: All data is stored in encrypted form on secure servers.
Restricted Access: Only authorized staff have access to your information.
Regular Audits: Regular system reviews to identify security vulnerabilities.

6.1 Response to Data Breaches

In the event of a data security breach, we will promptly notify affected users. We will clearly inform you about the nature of the incident, the potential risks, and the steps we have taken.

7. Your Rights

As a user of the bdokk platform, you have the following rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond within 30 business days.

7.2 Right to Correction

If any of your personal information is incorrect, you may request a correction. We will verify and update the information accordingly.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though this may not apply where legal obligations exist.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be limited, particularly when the accuracy of the information is in dispute.

7.5 Right to Object

You may object to certain uses of your information, in particular its use for direct marketing purposes.

7.6 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected] or speak with our team via 24/7 live chat.

8. Data Retention Period

bdokk retains your personal information only for as long as necessary. Retention periods are as follows:

  • Active account information: Retained for as long as the account remains active.
  • Transaction records: Retained for a set number of years from the transaction date in accordance with financial regulations.
  • Communication history: Retained for a reasonable period for service quality management and legal requirements.
  • After account closure: Retained for the minimum period required to meet legal obligations.

Once the specified period ends, we securely delete or anonymize your information.

9. Protection of Minors

bdokk is a platform for users aged 21 and above only. We never knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that a minor has created an account by misrepresenting their age, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using our platform, please notify us immediately at [email protected].

10. Policy Changes

10.1 Update Notifications

bdokk may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

  • By publishing a notice on our website
  • By sending a message to your registered email
  • Via an on-screen notification at your next login

Continued use of the platform after changes have been made will be considered acceptance of the revised policy.

10.2 Previous Versions

If you wish to view a previous version of this policy, please contact our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:

Live Chat: Support available 24/7 in Bengali
Support Hours: 7 days a week, 24 hours a day

We will do our best to respond to your request as quickly as possible. Formal privacy-related requests may generally take up to 30 business days.

Related Policies

Please also read our other policies: